Dr Ram Aesthetics Privacy Policy

At Dr Ram Aesthetics, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, complete an enquiry form, submit a lead form through advertising platforms, or contact us about our treatments and services.

Who we are

Dr Ram Aesthetics provides doctor-led aesthetic treatments and consultations.

For the purposes of data protection law, Dr Ram Aesthetics is the data controller responsible for the personal information we collect and process.

If you have any questions about this Privacy Policy or how your data is handled, please contact us using the details provided on our website.

What information we collect

We may collect personal information when you:

complete a contact or enquiry form on our website
submit a lead form through Google Ads, Meta Ads or another advertising platform
book or request a consultation
contact us by phone, email, social media or online form
attend a consultation or appointment

The information we collect may include:

your name
email address
phone number
location or city
treatment interest
enquiry details
appointment preferences
information you choose to provide about your concerns, goals or medical suitability

We may also collect basic technical information when you use our website, such as your IP address, browser type, device information and website usage data.

How we use your information

We use your personal information to:

respond to your enquiries
contact you about consultations or appointments
arrange complimentary video consultations
provide information about relevant treatments and services
manage patient and prospective patient enquiries
assess treatment suitability before booking
provide customer support
improve our enquiry, booking and communication process
manage marketing and advertising enquiries
comply with legal, regulatory and professional obligations

We will only use your personal information where we have a lawful basis to do so, such as your consent, our legitimate business interests, the need to provide a requested service, or where we are required to comply with the law.

Advertising lead forms

If you submit your details through a Google Ads, Meta Ads or other advertising lead form, the information you provide may be sent to Dr Ram Aesthetics so that our team can contact you about your enquiry.

This may include your name, email address, phone number, location and any answers you provide within the form.

By submitting an advertising lead form, you agree that we may contact you in relation to your enquiry and any consultation request.

Third-party systems we use

We may use trusted third-party service providers to help manage enquiries, leads, appointments and communications.

These may include:

Google Ads lead forms
Meta Ads lead forms
Zapier
Pipedrive
website form tools
email and communication platforms
analytics and tracking tools

These providers only process your information where necessary to support our business operations and are expected to handle your data securely.

We do not sell your personal information.

How we store your information

Your information may be stored securely within our website systems, email systems, CRM systems, advertising platforms or other approved business tools.

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse or disclosure.

Access to personal data is limited to those who need it to manage enquiries, consultations, appointments or business operations.

How long we keep your information

We only keep your personal information for as long as necessary for the purposes it was collected.

This may include keeping enquiry and consultation records for a reasonable period so that we can respond to follow-up questions, manage bookings, maintain records, and comply with legal, regulatory or professional obligations.

If you ask us to delete your information, we will do so where we are legally able to.

Sharing your information

We may share your personal information with third parties where necessary to:

manage your enquiry or consultation request
provide services you have requested
operate our website and advertising systems
process lead form submissions
comply with legal or regulatory requirements
protect our business, patients or website users

We may also share information with clinics or partner locations where this is relevant to arranging your consultation or appointment.

We will not sell, rent or trade your personal data.

Marketing communications

We may contact you about your enquiry, consultation request or treatment interest.

We may also send relevant updates or information about our services where you have given consent or where we have a legitimate interest to do so.

You can ask us to stop sending marketing communications at any time by contacting us or using any unsubscribe option provided.

Website cookies and tracking

Our website may use cookies and similar tracking technologies to improve website performance, understand how visitors use the site, and support advertising activity.

This may include tools such as Google Analytics, Google Ads tracking, Meta Pixel or similar services.

Cookies help us understand how users interact with our website and may allow us to show relevant advertising to people who have visited our site or engaged with our content.

You can manage or disable cookies through your browser settings. Some parts of the website may not work properly if cookies are disabled.

Google Ads and Meta Ads

We may use Google Ads, Meta Ads and other advertising platforms to promote our services.

These platforms may collect or process data in accordance with their own privacy policies when you interact with our ads, visit our website, or submit a lead form.

Where you submit a lead form through an advertising platform, your submitted information may be shared with Dr Ram Aesthetics so we can respond to your enquiry.

Your rights

Under UK data protection law, you have rights over your personal information.

These may include the right to:

request access to the personal data we hold about you
ask us to correct inaccurate or incomplete information
ask us to delete your information where appropriate
object to certain types of processing
ask us to restrict how we use your information
withdraw consent where processing is based on consent
request a copy of your information in a portable format where applicable

To exercise your rights, please contact us using the contact details on our website.

Medical and treatment information

If you provide information about your health, medical history, treatment goals or suitability, we will only use this information to assess your enquiry, support consultation planning, and provide appropriate advice or care.

This type of information may be considered sensitive personal data and will be handled with additional care.

Links to other websites

Our website may contain links to third-party websites, including clinic partners, booking platforms, social media platforms or external resources.

We are not responsible for the privacy practices or content of third-party websites. You should review their privacy policies before submitting any personal information.

Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, systems, legal requirements or business operations.

The latest version will always be available on our website.

Contact us

If you have any questions about this Privacy Policy or how your personal information is used, please contact Dr Ram Aesthetics using the contact details provided on our website.